The Lab team is composed of a group of design professionals with expertise across many disciplines including design, digital design and development, creative and art direction, business, education, architecture, journalism, content strategy, community organizing, urban design and public policy. Our team brings formidable skills, deep curiosity and a commitment to service to our work.
Director of Design Strategy and Operations
Sean oversees design projects and has led the development of the design training offered at the Lab. Prior to joining the Lab, Sean founded several design initiatives ranging from developing data visualization kits for post-disaster response to designing a platform for crowd-driven urban development in low income communities. Sean has a master’s in transdiciplinary design from Parsons School of Design in New York.
Lisette is a designer whose career has focused on producing creative content for civic, nonprofit, and federal entities. She is driven as a designer to help organizations make an impact in their visual narrative and provide solutions for complex problems in a meaningful way that is usable and beautiful for their target audiences. In her previous roles, her specialty in conceptualizing digital products, such as interactives and multimedia experiences, focused on the elevation of content through data storytelling. At the Lab as a Visual Designer, Lisette crafts visual design artifacts in support of various federal partners in order to help groups implement best practices of human-centered design.
Patty’s practice of design leadership leverages the design process to build understanding of complex systemic challenges and shape experiences that will help bring positive transformation on many scales. As Principal Designer, she helps to shape the creative strategy of the Lab’s portfolio. Patty comes to the Lab with 18 years experience as a strategist and educator addressing challenges in complex spaces such as healthcare and global trade, with a focus on building programs and teams that apply systems thinking to the human-centered design process.
Kelly is a visual and interactive designer grounded in human-centered design practices. At the Lab, she works with federal partners to improve their design systems through research, strategy, and consistent use of design best practices. She is driven by the belief in design to provide tangible solutions to public services, and has previously worked with NYPL, Yale, Aspen Institute, and Consumer Federation of America. Prior to joining the Lab, Kelly led redesigns of digital interfaces for legal and financial service companies. Kelly has undergraduate degrees in Sociology from UC San Diego, and in Graphic Design from Parsons School of Design.
User Experience Designer
Michelle is passionate about working with the public to improve government services. She has a decade of experience working with multiple federal agencies as well as academia in the areas of information architecture, content strategy, user experience, project management, and administration. At the Lab, she’s focused on helping the U.S. Office of Personnel Management's Center for Leadership Development achieve their mission of developing visionary leaders to transform government. She entered federal service as a Presidential Management Fellow after graduating with a MS in Library and Information Science from the University of Illinois at Urbana-Champaign.
At the Lab, Kate combines applied research, capacity building, and service design toward strengthening government. Before joining the Lab, Kate worked to inform services, tools, and research frameworks with the UN, various NYC public agencies such as Small Business Services, Department of Veterans Services, Center for Health Equity, and groups such as The Digital Equity Lab and The Engine Room. Kate has a master's in transdisciplinary design from Parsons, a bachelor's in user experience from Columbia Chicago, and is pursuing a master's in policy & leadership from Hunter.
Jennifer is an applied researcher and strategist whose work in the field of urban planning promotes equity and opportunity through human-centered design and policy. Jennifer’s career has focused on the ways the built environment and public policy affect quality of life—particularly the health and sustainability of communities and cities. At the Lab, Jennifer brings over a decade of experience working across disciplines and sectors to strengthen government services through research and evaluation, capacity building, and innovation in program design. Jennifer has an MS in City and Regional Planning from Pratt Institute and a BA in English Literature from Cornell University.
Management & Program Analyst
Jim is a Management & Program Analyst with the Lab. He contributes to the Lab’s operational administration and management. In addition, he develops quantitative and qualitative analytical products, to inform leader decision-making. Jim also supports design-based tasks as needed. Prior to the Lab, Jim was a Presidential Management Fellow and performed data analytics and internal consulting at DHS-FEMA for several years. He also served as an officer in the US Army, deploying twice to Iraq. Though his collegiate training was in the liberal arts, he’s always had a strong interest in the visual arts and design.
Design Partnerships Lead
Peter identifies and engages potential government partners for design and education projects with the Lab. He enjoys shaping partnership agreements which combine the Lab’s expertise and resources with agencies’ unique needs to develop design capacity throughout government. Peter joins the Lab as a Presidential Management Fellow (PMF), having competed masters degrees in public policy analysis and business administration. He has 7 years of professional experience in management consulting, political campaigning, and technology development.
Arianne builds capacity for innovation among federal employees by teaching human-centered design through both workshops and mentoring in addition to managing a variety of design projects that address the high-priority needs of OPM and other federal agencies. Arianne came into the federal government as a Presidential Management Fellow at the Consumer Financial Protection Bureau after earning an MBA from the University of Michigan. Prior to that, Arianne worked to build and improve access to high quality public schools through a variety of organizations, including Chicago Public Schools, the U.S. Department of Education, and DonorsChoose.org.
Design Project Manager
Patricia provides a 10,000 foot view of programming and strategy. For over a decade, Patricia designed, communicated, and implemented U.S. and international programs for good governance and human rights. She has supported youth to tackle suicide rates, advised the UN on justice for children in war, and helped Americans vote. She is driven by the question of how government constantly strives to serve citizens. She holds an MSc in Conflict Studies from the London School of Economics and a BA in Political Science and French from Wellesley College.
Maggie draws from her experience as a designer and researcher to find ways to make government interactions easy, productive, and even pleasant. At the Lab, Maggie develops meaningful ways to engage government officials in the design process through project-based trainings, workshops, and classes. Previously, Maggie worked at the Center for Civic Design to make it easier for people to vote. She also worked to solve the challenge of childcare for low-income families by co-founding a service that builds relationships between grandmothers and parents to exchange childcare. Maggie taught at the University of Minnesota and Parsons School of Design.
Management & Program Analyst
Cheryl joins the Lab as a Presidential Management Fellow (PMF). She works with the Lab team on operational management and administration and projects that respond to public sector challenges. Cheryl brings 15 years of problem-solving, coordination, and implementation experience in the arts, film and television, and academia Cheryl earned her Master of Public Administration from American University and her Bachelor of Fine Arts in Stage Management from Boston University.
Presidential Management Fellow
Sara is a core contributor to design operations at the Lab, working closely with leadership to scope and deliver design innovation efforts in collaboration with federal partners. Sara joined the Lab as a Presidential Management Fellow with more than a decade of organizational development, community planning, and project management experience in the non-profit sector. She is a Master of Urban planning who brings a wealth of experience working in close partnership with local government and activists on issues of preservation, housing, economic development, and public health. In collaborating with federal partners, she ensures resources are allocated to maximize the value received from engagements with the Lab.
Tim is a designer who distills complex ideas into clear and engaging pieces of communication using typography, illustration, and data visualization. Working on the Lab’s educational products and in various projects with government partners, he’s enjoyed collaborating with the experts around him to elucidate a range of meaningful topics. He comes to the Lab with 10 years of experience as an editorial designer and art director for publications including Hemispheres, Bloomberg Markets, Popular Mechanics, and Dwell.
Ben Winter is a designer, strategist, and educator working at the intersection of service design and social innovation. Ben develops and delivers design courses and learning experiences for public servants and leads a portfolio of innovation projects with federal agency partners, including the CDC, VA, USCIS, GSA, and OPM itself. Prior to joining The Lab at OPM, Ben taught at Parsons School of Design and worked with design partners such as the City of New York, Black Girls Code, Microsoft, Skanska, and the Rockefeller Foundation to create breakthroughs in user experience, organizational change, and social justice.