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To Meet Human Needs, Think Human-Centric
GovLoop, June, 2019

Case Study: Summer Design School
Cosine Collective, June, 2018

Spring Design School: A Breath of Fresh Air
OPM Director's Blog, June 12, 2018

NSWC Carderock Embraces Human Centered Design to Strengthen its Innovative Culture – Department of Navy
Navy Blog, November 2017

U.S. Department of Veterans Affairs

Building the Veterans Experience Office: CX and the Public Sector
dmi:Review, July 9, 2019

VA Launches Welcome Kit to Guide Veterans to the Services and Benefits They Have Earned
Vantage Point Blog, February 1, 2018

Designs on the V.A.
The New York Times, February 24, 2017

General Services Administration

Improving the Customer Experience Government-wide
Performance.gov, June 20, 2019

CX Day in Government: How GSA Uses Data to Improve Customer Experience
GSA Blog, October 3, 2017

USAJOBS

USAJobs.gov updates continue in 2017 with latest round from OPM
Federal News Radio, April 10, 2017

First round of USAJobs.gov improvements out from OPM
Federal News Radio, February 24, 2016

United States Department of Agriculture

Using Human-Centered Design to Make Government Work Better and Cost Less
White House Blog, September 14, 2015

USDA Announces Progress in Reducing Improper Payments in School Meals
Press Release, USDA, May 4, 2015